Terms and Conditions for Xenasopic

Effective Date: January 6, 2025

Welcome to Xenasopic. Please read these Terms and Conditions carefully before using our website and services. By accessing or using our website at www.xenasopic.com, you agree to comply with and be bound by these terms. If you do not agree with these terms, please do not use our website.

1. General Terms

  • Acceptance of Terms: By accessing or using our website, you acknowledge and agree to these Terms and Conditions. Xenasopic reserves the right to modify or update these terms at any time, and any changes will be effective immediately upon posting on this page. You are encouraged to review these terms periodically.
  • Eligibility: You must be at least 18 years old to place an order with Xenasopic. By using this website, you represent and warrant that you are of legal age to form a binding contract and are not prohibited from using this website under applicable laws.

2. Products and Services

  • Product Availability: Xenasopic offers a selection of premium gourmet food products, including olive oils, balsamic vinegars, spices, truffle oils, and other specialty items. All products are subject to availability, and we reserve the right to discontinue or modify any product at our discretion.
  • Product Descriptions: While we strive for accuracy, Xenasopic does not guarantee that product descriptions, images, or other content on the website are error-free or complete. If a product you receive is not as described, your sole remedy is to return it in accordance with our Refund and Return Policy.

3. Orders and Payment

  • Placing Orders: When you place an order on our website, you are making an offer to purchase the products listed in your order. Orders are subject to acceptance by Xenasopic. We reserve the right to refuse or cancel any order at our discretion.
  • Order Confirmation: After placing an order, you will receive an email confirming that we have received your order. This email does not signify our acceptance of your order but serves as an acknowledgment of your order details.
  • Payment: We accept various payment methods, including credit cards, debit cards, and PayPal. All payments must be made in U.S. Dollars (USD). Payment information is processed securely via our payment gateway, and we do not store your credit card information.

4. Shipping and Delivery

  • Shipping Policy: Xenasopic offers shipping within the United States and to select international locations. Shipping costs are calculated at checkout based on your location and the weight of your order. We aim to process orders within 1-2 business days.
  • Delivery Times: Delivery times depend on the shipping method selected and the destination. Standard shipping typically takes 5-7 business days, while expedited shipping is available for faster delivery.
  • International Shipping: For international orders, additional shipping fees, taxes, and customs duties may apply. Xenasopic is not responsible for any additional charges that may be incurred during international shipping.

5. Return and Refunds

  • Returns: We want you to be satisfied with your purchase. If you are not satisfied, we offer returns for unused, unopened products within 30 days from the date of purchase. Please refer to our Refund and Return Policy for more information.
  • Refunds: Refunds are issued to the original payment method after the return is processed and approved. Refunds typically take 5-10 business days to reflect in your account, depending on your payment provider.

6. Intellectual Property

  • Copyright and Trademarks: All content on the Xenasopic website, including text, graphics, logos, images, and software, is the property of Xenasopic or its content providers and is protected by U.S. and international copyright and trademark laws. You may not use, reproduce, distribute, or create derivative works from our content without our prior written consent.
  • License to Use Website: Xenasopic grants you a limited, non-exclusive, non-transferable license to access and use the website for personal and non-commercial purposes. You may not use this website for any unlawful or prohibited activities.

7. Privacy and Security

  • Privacy Policy: Xenasopic values your privacy and is committed to protecting your personal information. Please review our Privacy Policy to understand how we collect, use, and protect your data when using our website and services.
  • Security: We use secure encryption technology to protect your personal and payment information during transactions. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.

8. Limitation of Liability

  • Indemnification: You agree to indemnify and hold Xenasopic, its employees, agents, and affiliates harmless from any claims, damages, or liabilities arising out of your use of our website or your violation of these Terms and Conditions.
  • Limitation of Liability: Xenasopic’s liability for any claims arising out of your use of our website or products is limited to the total amount you paid for the specific product or service in question. We are not liable for indirect, incidental, or consequential damages.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the state of Wisconsin without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Chippewa Falls, Wisconsin, for any disputes arising from these terms.

10. Modifications to Terms

Xenasopic reserves the right to modify, update, or change these Terms and Conditions at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the website after any changes to these terms constitutes your acceptance of the revised terms.

11. Contact Us

If you have any questions or concerns about these Terms and Conditions or need assistance, please contact us at:

  • Email: info@xenasopic.com
  • Phone: (715) 726-8686
  • Mailing Address:
    Xenasopic
    20175 77th Ave
    Chippewa Falls, Wisconsin (WI), 54729
    USA

Thank you for choosing Xenasopic. We look forward to providing you with exceptional products and service!