Shipping Policy

At Xenasopic, we are committed to ensuring your orders arrive on time and in perfect condition. Our Shipping Policy provides detailed information on how we process, handle, and deliver your purchases.

1. Order Processing

  • Order Confirmation: Once your order is placed, you will receive a confirmation email with the details of your purchase. Please review the information and contact us immediately if there are any errors.
  • Processing Time: Orders are typically processed within 1–2 business days (Monday through Friday, excluding holidays). During peak shopping periods, processing may take an additional 1–2 business days.

2. Shipping Options and Delivery Times

We offer multiple shipping options to meet your needs:

  • Standard Shipping: Delivers within 3–7 business days from the shipping date.
  • Expedited Shipping: Delivers within 2–3 business days for faster delivery.
  • Overnight Shipping: Available for urgent orders, with delivery within 1 business day (if placed before the cutoff time).

Delivery times may vary depending on your location, chosen shipping method, and potential delays due to unforeseen circumstances, such as weather or carrier issues.

3. Shipping Costs

Shipping fees are calculated based on:

  • The weight and dimensions of your order.
  • The destination of the shipment.
  • The selected shipping method.

We occasionally offer free shipping promotions on qualifying orders. Details about shipping costs will be displayed during checkout.

4. International Shipping

We currently ship to select international destinations. Customers outside the United States are responsible for any customs duties, taxes, or import fees that may be imposed by their country. Delivery times for international orders vary due to customs clearance procedures.

5. Tracking Your Order

Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor your package’s status and estimated delivery date via the carrier’s website.

6. Delivery Issues

  • Delayed or Lost Packages: If your package is delayed or missing, please contact us at info@xenasopic.com. We will work with the carrier to resolve the issue promptly.
  • Damaged Orders: If your order arrives damaged, please notify us within 48 hours of delivery. Provide photos of the damage and the packaging for verification, and we will arrange a replacement or refund.