Refund and Return Policy for Xenasopic

Effective Date: January 6, 2025

At Xenasopic, we strive to provide the highest quality gourmet products to enhance your culinary experience. We understand that sometimes things don’t go as expected, and we are committed to ensuring your satisfaction. Our Refund and Return Policy outlines the steps and conditions for returns, exchanges, and refunds.

1. Returns and Exchanges

We want you to be fully satisfied with your purchase from Xenasopic. If, for any reason, you are not satisfied with your order, we offer the following return and exchange options:

  • Eligibility for Return: We accept returns of unused, unopened products within 30 days from the date of purchase.
  • Condition for Return: To be eligible for a return, the product must be in its original, unopened packaging. Products that have been opened, used, or damaged will not be accepted for return unless they are defective or damaged during shipping.

If you would like to return an item that meets the above criteria, please follow these steps:

  1. Contact Us: Before returning any items, please contact our customer service team at info@xenasopic.com or call us at (715) 726-8686 to request a return authorization.
  2. Return Shipping: Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., defective products or incorrect items). We recommend using a trackable shipping service or purchasing shipping insurance for returns. Xenasopic is not responsible for returns that are lost in transit.
  3. Return Address: Once your return is authorized, we will provide you with the return address for shipping.

Note: We cannot accept returns of perishable items, custom-made products, or any items marked as non-returnable.

2. Refund Process

Once your returned product is received and inspected, we will process your refund. Refunds are issued to the original payment method used at checkout.

  • Processing Time: Once we receive your return, please allow up to 7 business days for the refund to be processed. The time it takes for the refund to appear in your account may vary depending on your payment provider, but typically it takes between 5 to 10 business days for the refund to be reflected.
  • Partial Refunds: In certain cases, we may issue a partial refund if the returned product is not in its original condition or if it is returned after the 30-day return window.

3. Damaged or Defective Products

If you receive a damaged or defective product, we sincerely apologize for the inconvenience. We want to resolve the situation as quickly as possible. In this case, we offer a full refund or replacement.

Please follow these steps if your product is damaged or defective:

  1. Contact Us Immediately: Please reach out to us at info@xenasopic.com within 7 days of receiving the damaged or defective item. Provide your order number, a description of the issue, and photographs of the damage or defect.
  2. Resolution: We will either offer you a replacement or issue a full refund to the original payment method, depending on your preference and availability of the product.

4. Order Cancellation

Once an order has been placed and processed, it cannot be canceled or modified. However, if you contact us promptly after placing your order, we will do our best to accommodate any necessary changes before the order is shipped. If the order has already been shipped, you will need to follow our standard return process outlined above.

5. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products
  • Perishable items (e.g., gourmet foods with a short shelf life)
  • Custom or personalized products
  • Gift cards

6. Contact Us

If you have any questions about our refund and return policy or need assistance with your return, please contact us:

  • Email: info@xenasopic.com
  • Phone: (715) 726-8686
  • Mailing Address:
    Xenasopic
    20175 77th Ave
    Chippewa Falls, Wisconsin (WI), 54729
    USA

We are committed to ensuring your satisfaction and will do our best to assist you in resolving any issues with your purchase.

Thank you for choosing Xenasopic. We appreciate your business and are here to support you every step of the way.