Payment Policy

At Xenasopic, we strive to make your shopping experience smooth and secure. Our Payment Policy outlines the methods we accept, security measures in place, and processes for resolving payment-related issues.

1. Accepted Payment Methods

We offer a variety of payment options to accommodate our customers:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
  • Digital Wallets: PayPal, Apple Pay, and Google Pay for quick and secure transactions.
  • Gift Cards: Xenasopic Gift Cards can be redeemed online for purchases.

All payments must be made in U.S. Dollars (USD).

2. Secure Payment Processing

We take your financial security seriously and use industry-standard encryption protocols, including Secure Socket Layer (SSL) technology, to protect sensitive payment information during transmission. Your credit card details are processed directly by trusted payment gateways and are not stored on our servers.

3. Payment Authorization and Billing

  • Authorization Holds: When you place an order, a temporary hold may be placed on your payment method to verify funds. This hold will be released once the transaction is completed.
  • Billing Timeline: Your payment method will be charged at the time your order is processed and ready for shipment.

4. Payment Issues

If there are any issues with your payment, you will be notified via email. Common reasons for payment problems include:

  • Insufficient funds.
  • Incorrect billing details.
  • Payment authorization declined by the card issuer.

To resolve these issues, please verify your payment details or contact your financial institution.

5. Refunds and Returns

Refunds for eligible returns will be issued to your original payment method. Please note that it may take 5–10 business days for the refunded amount to appear in your account, depending on your financial institution. Refer to our Return Policy for further details.

6. Taxes and Fees

Applicable sales tax will be calculated during checkout based on your shipping address. For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their country.

7. Payment Confirmation

After your payment is successfully processed, you will receive a confirmation email with your order details and receipt. If you do not receive this email within 24 hours, please contact us at info@xenasopic.com.

If you have any questions or concerns about our Shipping or Payment Policies, please reach out to our customer service team at info@xenasopic.com or call (715) 726-8686. Thank you for shopping with Xenasopic!

 
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