Privacy Policy for Xenasopic

Effective Date: January 6, 2025

At Xenasopic, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, make a purchase, or interact with us in any other way. By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect both personal and non-personal information when you use our website or make a purchase from Xenasopic. The types of information we may collect include:

  • Personal Information: This includes information that identifies you, such as:

    • Name
    • Email address
    • Phone number
    • Billing and shipping addresses
    • Payment information (credit card details)
    • Order history

  • Non-Personal Information: This includes information that does not personally identify you, such as:

    • Browser type and version
    • Device information
    • IP address
    • Referring website
    • Pages visited on our site
    • Time spent on our site

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Orders: We use your personal information to process your orders, fulfill transactions, and send you order-related updates.
  • To Improve Our Services: Your feedback and usage data help us improve our website, products, and overall customer experience.
  • To Communicate with You: We may use your contact information to send you updates, promotions, and newsletters. You can opt out of marketing emails at any time by following the unsubscribe instructions in our emails.
  • To Enhance Website Functionality: We may use non-personal information to analyze trends and monitor website performance for continuous improvement.
  • For Legal Compliance: We may use or disclose your personal information as required by law, such as complying with a legal process, responding to a request from a governmental authority, or enforcing our website’s terms and conditions.

3. Data Security

We prioritize the security of your personal information. We use industry-standard encryption methods, such as Secure Socket Layer (SSL) technology, to protect sensitive data, such as credit card details, during transmission. We also implement security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies to improve your experience on our website. Cookies are small text files stored on your device that help us remember your preferences, analyze usage patterns, and enhance website functionality. By using our website, you consent to the use of cookies in accordance with this Privacy Policy.

You can control cookie settings in your browser. However, please note that disabling cookies may affect the functionality of certain features on our website.

5. Third-Party Services

We may use third-party service providers to perform certain functions on our behalf, such as payment processing, order fulfillment, and marketing services. These third parties may have access to your personal information but are only permitted to use it for specific purposes related to their services.

Additionally, we may use third-party analytics tools, such as Google Analytics, to analyze website traffic and improve our services. These tools may collect non-personal information, including your IP address and browsing activity.

6. Sharing of Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your personal information with the following entities:

  • Service Providers: We may share your information with trusted third-party service providers who assist with operations such as payment processing, shipping, and email marketing. These service providers are obligated to protect your information and use it only for the purposes for which it was shared.
  • Legal Compliance: We may disclose your personal information if required to do so by law or in response to legal requests, such as subpoenas, court orders, or government investigations.

7. Your Rights and Choices

As a customer, you have the following rights regarding your personal information:

  • Access and Update: You may access and update your personal information by logging into your account on our website or contacting us at info@xenasopic.com.
  • Opt-Out of Marketing Communications: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link included in each email. You can also contact us directly to request that we stop sending promotional messages.
  • Data Deletion: If you wish to delete your account or request that we remove your personal information, please contact us. We will comply with your request, subject to any legal or contractual obligations we may have.

8. Children’s Privacy

Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under the age of 13, we will take steps to delete such information as quickly as possible.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

  • Email: info@xenasopic.com
  • Phone: (715) 726-8686
  • Mailing Address:
    Xenasopic
    20175 77th Ave
    Chippewa Falls, Wisconsin (WI), 54729
    USA

Thank you for trusting Xenasopic with your personal information. We are committed to ensuring that your privacy is respected and protected.